Premier Hotel Regent

Beautiful hotel and a pleasant stay, I will definitely come back

Very disappointing. I will never return to this facility. No wifi available and they have the audacity to charge R25 for an ice bucket. The hotel smells like an old cupboard. Definitely have had better stays at the local bnb's in East London. The group should be ashamed.

Do not visit this hotel if you can afford to spend your money better. In disbelief as I type. Some of the reception staff gossip and don't greet guests on arrival so you have to kind of let them get on with it while you find someone who actually wants to welcome you as you check in. Careless is an understatement. A two-night's stay (2 single beds in one room) cost approximately R3 000,00. What exactly did we pay for? A room that smelled of heavy body odor, and Lord knows what else. Then upon requesting to be moved to a livable room, we were informed that they would prepare a suitable one. They didn't revert with any update for an hour while we sat in the stinky room, getting headaches from the stench. We had to call reception after which a porter was sent to take our luggage to the room next door, which smelled normal and fresh. You'd think that'd be the end of it. They apologized citing a mix up or error in allocation of rooms while I wondered exactly who the stinky room had initially been intended for (if it really was a mix-up/error). Health inspections don't seem to be a priority and it's quite concerning. Anyway, this room had no working air-conditioning/heater (it's in the dead of winter) so we called the reception for the maintenance guy who was very helpful. He replaced the batteries in the air conditioner's remote using those from the TV remote then brought new ones for the TV remote, for a TV that only has 3 channels to watch, mind you, the wifi has been 'down' for years. For context, we were exhausted from running loads of errands when we got there but had to wait in a stinky room for over an hour for them to prepare the room. We were irritable and sleep did not come easy. Never have I missed my own bed at home, while at a hotel as much as I did that night. We decided to stay in the next day (one of us wasn't feeling well after having to sit in a stinky room for over an hour) and informed housekeeping after only requesting a towel change and no further cleaning of the room. They took out the bins and let me replace the coffee and sugar while they did so. So I ordered breakfast on UberEats afterwards and stepped out for two/five minutes to collect it and someone (within that brief window) knocked on the door and opened it while one of us (who wasn't feeling well) was inside thinking I was at the door back from collecting the delivery downstairs. The unidentified male had entered the room without announcing himself. She was startled and asked him what he was doing in the room and he mumbled something about needing to check something on the balcony as he rushed out of the room. No one called or came afterwards. What a regrettable stay. We were so relieved to check out the next day to stay at a way better hotel nearby. Hospitality 0 Value for money 0 Peace of mind 0

We couldn't enjoy lounge area due to armpit smell on their coushin.

Well situated, easy access from the airport, beautiful sea view from my room. However, no wifi at hotel. It would also be nice if hotel management can inform customers about load shedding schedule.

Staying at this hotel was a very bad experience…AC is situated in the lounge and turns itself off after just a few minutes; only ceiling fan in the room; no bar fridge in the rooms; telephone system not working; rooms not ready for check-in; bad neighborhood…stay away!!

Very unimpressed. Photos do not match at all. No wifi for the duration of our stay. Safe didn’t work and took 24 hours to fix. No tables and chairs as pictured, bar not open inside. Paint peeling off the walls and roof. View is amazing on the beachside and has good water pressure in the shower. Would not recommend.

I took a suite with the intention of treating my wife to something a bit special. The cleanliness of the suite was good but there were a few issues that irritated me. Considering the cost and the location, I was surprised to find that there were only two towels available. A small "hand-towel" and a slightly larger one. The water tasted bad but this was probably because we are not used to the EL water. This could have been somewhat offset with some complimentary bottled water, of which there was none. The rooms were a bit Spartan and there could have been some flowers (even plastic ones). The shouting and noises of the car washing that takes place across the entire front of the hotel were a bit disconcerting until we reminded ourselves that this, after all, Africa and that we should just live with these little irritations. Abandoning any ideas of a romantic evening on the veranda, we turned on the TV only to find a tiny (6 plus 2 snow) bouquet of channels that included news, cartoons and soapies. Thank goodness for an iPad and downloaded movies.

Amazing, I won't mind ukubuyela futhi.